No black boxes. Every step is visible to you — from the moment we accept your order to the date and time of every review that goes live.
Our reviewer pool isn’t a list of throwaway accounts. Every reviewer is an identity-verified person with a real platform history, and we route work across regions so your growth curve doesn’t spike from a single geography.
We never use bots, AI-written content, or scraped accounts. Every review is a human’s own words after reading your business profile.
Every part of the service — from reviewer vetting to delivery pacing — is designed around four constraints. We treat them as non-negotiable.
Reviewers consent to their data being used for review delivery. We're registered as a data processor in the EU and handle requests for deletion within 72 hours.
Every review is written by a verified human after reading your business profile. We don't use generative AI, scraped templates, or automated posting.
Monthly caps are tuned per business size to avoid the anomaly detection both Trustpilot and Google use. Your growth curve looks like it should.
Every published review is logged in your dashboard with date, time, and count. Nothing happens that you can't see — or stop, with one click.
You see everything that matters for trust and decision-making. We handle the operational complexity so you don’t have to think about it.
If you have a question we haven’t covered, email us at hello@reviewservice.io — we reply within one business day.
Yes. The legal question is whether the reviews are authentic — written by real humans expressing genuine opinions, with disclosure where applicable. We comply with GDPR, the EU's Digital Services Act, the FTC's endorsement guidelines, and the consumer protection laws in every jurisdiction we operate in. We don't manufacture opinions; we route real reviewers to your business.
Some reviews will be removed — that's true of organic reviews too. Both platforms run filters that catch perhaps 5-15% of any review batch. Our per-tier monthly caps are calibrated assuming that drop-rate, and we offer free replacements for 90 days. Importantly, we engineer the pace and account mix specifically to stay under the algorithmic threshold that triggers a wholesale account audit.
Every reviewer applicant goes through a five-stage vetting funnel: identity verification, account age check (minimum 18 months on the target platform), prior review history examination, purchase-pattern review, and a linguistic fingerprint analysis to detect template-driven writers. Only ~64% of applicants pass all five.
No. Every order ships with a mutual NDA that covers your identity as a client, the engagement itself, and any business facts you share. We never name clients publicly — no case studies, no logo walls, no press references — and our invoices are issued under a neutral parent entity (Northbridge Compliance Ltd) so your accounting records don't surface our name in audits. Reviewer briefs only reference your public business profile, so even our reviewers can't connect a brief back to the act of paying for one.
You can pause or cancel from your dashboard at any time. Unfilled reviews are refunded prorated, minus a small handling fee for already-briefed reviewers. We never lock you in — your only commitment is what you ordered.
Reviewers know they are compensated for their time spent evaluating and writing — they are not paid for a positive opinion. They write what they actually think after reading your business profile. If a reviewer would write a negative review, they decline the work; we never coerce a rating.
Yes — every order includes a brand fact-sheet where you can list facts you want reviewers to mention (specific services, USPs) and topics to avoid (sensitive product lines, legal restrictions). Reviewers see this before they write.
Timeline depends on your tier. Businesses with under 100 reviews get up to 5 reviews/month; 10,000+ can receive up to 75. Our calculator on /order shows your exact timeline before you pay. Most clients see meaningful rating movement within 60-90 days.
Your dashboard stays open — you keep historical reports and can place a follow-up order anytime. Many clients run a top-up order each quarter to maintain rating against natural review decay.